Frequently Asked Questions About ASFA by Asad Fashion Collections

Find answers to commonly asked questions about ASFA by Asad products, shipping, returns, and more. If you can’t find what you’re looking for, our customer service team is available 24/7 to assist you.

Question What are your delivery options and charges?
Answer

We strive to deliver your order as promptly as possible. Here's an overview of our delivery process:

Courier Services:

  • Karachi: We partner with a local delivery service for orders within Karachi.

  • Other cities in Pakistan: We utilize Trax and Leopards for deliveries across other cities in Pakistan.

Delivery Timeframe: Orders are typically delivered within 8 to 12 working days. Please note that Saturdays and Sundays are not considered working days.

Delivery Delays: While we endeavor to dispatch your order oime, any delays caused by the courier service are beyond our control and responsibility.

Missed Deliveries: If a delivery is missed due to an unanswered call from the rider or a refused parcel, and the item is returned to us, re-delivery will incur a second delivery charge.

Delivery Charges: A flat delivery charge of PKR 300 applies to all orders across Pakistan.

Question How do I determine my correct size when ordering from ASFA?
Answer

ASFA Abayas are available in sizes XS, S, M, L, and XL. Please refer to our size chart below:

SIZE CHART (measurements in inches):

SizeLengthChestSleeveShoulder
XS502020.514.5
S522121.515
M54222215.5
L56232316
XL58242416.5

For the best fit, measure yourself and compare with our size guide. If you're between sizes, we suggest choosing the larger size for a relaxed fit.

Question Do you offer exchanges or returns?
Answer
All sales are final; we do not offer exchanges or returns.nnWhat if I receive an incorrect or faulty product? If you receive an incorrect or faulty item, please contact us immediately with your order number and clear pictures illustrating the issue. We will be happy to arrange a replacement.nnYou can reach us via:n
Question What if the abaya size does not fit me properly? Can I exchange it?
Answer

All our abayas are custom-tailored and stitched only after an order is confirmed. Therefore, it's crucial to provide accurate measurements when placing your order. We highly recommend consulting our sizing guide carefully before finalizing your purchase. Unfortunately, we cannot offer exchanges in cases where an incorrect size was ordered.

Question Do you offer customization?
Answer

Yes, we do! We offer customization options for sizes, colors, and minor design details, subject to material availability. Please feel free to contact us before placing your order to discuss your specific preferences.

Question How can I contact you?
Answer
You can reach us through the following channels:n